How do we do quality? Through processes and exhortations? Or by putting the human at the center of the system, and empowering them to improve it continuously? The pharma industry has misunderstood Edwards Deming for 30 years, but can catch up. An article co-written with Anders Vinther, Chief Quality Officer for Sanofi Pasteur.
Read MoreAt Sanofi Pasteur, employees contribute their quality improvement ideas using Yammer. Read how much time and money the company is saving as it produces more life-saving vaccines. A customer success story published by Microsoft.
Read MoreIt’s been a blast. A year has passed already since I’ve started getting involved in an amazing people-centric transformation project. Now is a good time to look back and reflect on the progress that happened, what remains to be done, and what I’ve learnt along the way.
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