How do we do quality? Through processes and exhortations? Or by putting the human at the center of the system, and empowering them to improve it continuously? The pharma industry has misunderstood Edwards Deming for 30 years, but can catch up. An article co-written with Anders Vinther, Chief Quality Officer for Sanofi Pasteur.
Read MoreIt’s been a blast. A year has passed already since I’ve started getting involved in an amazing people-centric transformation project. Now is a good time to look back and reflect on the progress that happened, what remains to be done, and what I’ve learnt along the way.
Read MoreWant to wreck the atmosphere of a friendly dinner? Speak "industrial quality". Explain how compliance, deviation tracking and process books are important. It's only minutes before the first guest starts yawning and stretching. Yet, I'm moving to Quality, and I'm thrilled. It's an overwhelming challenge. How to transform an old industrial culture, with Quality as a catalyst for change? How to engage employees into making quality products? How to make Quality exciting?
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